Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Velvet Spins Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and accept these terms, together with any applicable game rules, promotional conditions and privacy information.

Pokies Spotlight

Lucky Easter 27 Hold And Win

1spin4win

Mega Heist

relax

Mine And Win

yggdrasil

Bier O'Meter Dice

amusnet

Go Panda

hacksaw

Royal Xmass

endorphina

1. General terms and acceptance

These Terms & Conditions form a legally binding agreement between you and Velvet Spins Casino in relation to your use of the website, account services, games, promotions and related features. They apply to all visitors and registered players, whether you access the website through a computer, mobile phone, tablet or another supported device.

In this article

1. General terms and acceptance 2. Eligibility and player accounts 3. Deposits, withdrawals and game play 4. Promotions, responsible gambling and privacy 5. Suspension, liability and legal information

By visiting the website, registering an account, making a deposit, entering a promotion or playing a game, you agree to comply with these terms. If you do not agree with any part of them, you must not use the website or its services. Additional rules may apply to particular games, payment methods, competitions or promotions. Those rules will be made available where relevant and form part of these terms.

Velvet Spins Casino may update, replace or amend these terms when reasonably necessary, including where there are changes to the website, games, business practices or applicable legal requirements. The updated version will apply once it is published on the website, unless a different commencement date is stated. You should review this page regularly. Continuing to use the website after an update indicates your acceptance of the revised terms.

Access to the website is provided on an availability basis. Website content, games and features may be changed, suspended or withdrawn without notice where this is necessary for maintenance, security, compliance, technical reasons or other legitimate operational purposes. Nothing in these terms removes any rights or protections that cannot lawfully be excluded under Australian law.

2. Eligibility and player accounts

Who may use the website

You must be at least 18 years old to use gambling services and must meet all other eligibility requirements that apply to your location. You are responsible for checking that online gambling is permitted where you live and for complying with all laws that apply to you. Velvet Spins Casino may restrict or refuse access in any location where the services are not available or where their use would be unlawful.

You must not use the website if you are subject to a gambling exclusion, account restriction or other legal prohibition that prevents you from gambling. You must also not use another person’s account, allow another person to use your account or attempt to avoid an account restriction by creating a new account.

Registration information

When you create an account, you must provide information that is accurate, complete and current. This may include your legal name, date of birth, residential details and other information needed to operate the account lawfully. You must update your information if it changes. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a security failure that was not caused by you. Do not share passwords, payment credentials or verification information. Notify Velvet Spins Casino through the available website support channels if you believe that someone has accessed your account without permission.

Verification and account checks

Velvet Spins Casino may carry out identity, age, address, payment, source-of-funds or other compliance checks before or after an account is opened. You may be asked to provide documents or information for these checks. Any documents supplied must be genuine, readable, current and related to you. Failure to complete a reasonable verification request may delay account activity or result in restrictions, suspension or closure where permitted by law.

You may generally hold only one account unless a different arrangement has been expressly approved. If duplicate, linked or improperly created accounts are identified, Velvet Spins Casino may review the accounts and take appropriate action. Any action will be considered in light of the circumstances and applicable legal obligations.

3. Deposits, withdrawals and game play

You may use only payment methods that are available through the website and that are held in your own name or that you are authorised to use. Payments made using a third party’s card, account or financial instrument may be rejected or returned. You must ensure that the information provided during a payment is correct and that you have authority to use the selected method.

You should deposit only money that you can afford to lose. Funds placed in your account are intended for lawful participation in the available games and must not be used for illegal activity, fraud, money laundering or any other prohibited purpose. Velvet Spins Casino may review transactions and may delay, reject, reverse or report activity where this is required for security, compliance or legal reasons.

Withdrawal requests are subject to account verification, payment checks, applicable withdrawal rules and any conditions shown for the relevant service or promotion. A withdrawal may be processed through an appropriate payment method and may require additional information before it can be completed. Processing time can depend on verification, the payment provider, weekends, public holidays, technical issues and other factors.

You are responsible for checking account balances, transaction records and game results. If you believe that a transaction, balance or result is incorrect, you should raise the issue through the available support channels as soon as reasonably possible. Records maintained by the website may be used to review and resolve disputes, subject to applicable law.

Games are provided for entertainment and involve risk. Outcomes are determined by the rules and systems applicable to the relevant game. You must not attempt to interfere with a game, manipulate an outcome, exploit an error or use software, hardware or a method designed to gain an unfair advantage.

Do not use bots, scripts, automated systems or unauthorised tools to access or play games.
Do not exploit software errors, pricing errors, payment errors or other technical faults.
Do not engage in collusion, fraud, chargeback abuse, identity misuse or suspicious transaction activity.
Do not reverse engineer, copy, damage, overload or interfere with the website or its security systems.
Do not use the website to facilitate unlawful activity or to transfer funds on behalf of another person.

If a technical fault, obvious error or other issue affects a game or transaction, Velvet Spins Casino may suspend the affected feature and review the relevant activity. Where appropriate and permitted by law, transactions or results affected by a material error may be corrected or cancelled.

4. Promotions, responsible gambling and privacy

Promotions and offers

Promotions, bonuses, tournaments and other offers may be subject to separate promotional terms. Those terms will explain eligibility, participation requirements, expiry rules, any wagering or playthrough conditions, game restrictions and other relevant requirements. You should read the applicable promotional terms before accepting or using an offer.

Unless the applicable offer states otherwise, promotions are intended for one eligible player and one account. Velvet Spins Casino may withdraw, amend or refuse an offer where there is a reasonable basis to believe that the offer has been misused, entered in error or obtained through prohibited conduct. Promotional participation does not remove your responsibility to play within your means or comply with these terms.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Set personal limits before you play and avoid gambling when you are upset, under the influence of alcohol or other substances, or experiencing financial pressure.

Only gamble with money you can afford to lose.
Set time and spending limits and take regular breaks.
Never chase losses or increase stakes to recover money.
Keep gambling separate from essential household expenses.
Use available account controls or take a break if gambling stops being enjoyable.
Seek independent support if you are concerned about your gambling.

You may request account restrictions, a temporary break or self-exclusion through the available website support channels. Requests may be subject to identity and security checks. If you self-exclude or ask for an account closure because of gambling concerns, you should not attempt to open or use another account. Responsible gambling tools are intended to support safer play, but you remain responsible for following the limits and restrictions you select.

Privacy and personal information

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide services, verify identity and age, process payments, prevent fraud, meet legal obligations, manage accounts, improve the website and communicate with you where permitted. By using the website, you acknowledge that this processing may be necessary for the operation and security of the services.

5. Suspension, liability and legal information

Suspension and account closure

Velvet Spins Casino may suspend, restrict or close an account where it is reasonably necessary to protect the website, other players or the business, or where there is a suspected breach of these terms, a failed verification check, unlawful activity, payment risk, technical issue or responsible gambling concern. Access may also be restricted where required by law or where services are no longer available in your location.

If your account is closed, you must stop using the website and must not create another account unless expressly permitted. Any remaining balance will be reviewed in accordance with these terms, applicable promotional rules, verification requirements and applicable law. Amounts connected with fraud, prohibited activity, chargebacks or other unlawful conduct may be withheld or handled as legally required.

Website content and intellectual property

The website, including its text, branding, graphics, software, layout and other content, is protected by intellectual property laws and may be owned by or licensed to Velvet Spins Casino. You may use the website for personal, lawful purposes only. You must not copy, reproduce, publish, sell, modify, distribute or commercially exploit website content without prior permission.

Liability and interruptions

Velvet Spins Casino takes reasonable steps to operate a secure and reliable service, but the website may not always be uninterrupted, error-free or available. To the extent permitted by law, Velvet Spins Casino is not responsible for loss caused by circumstances outside reasonable control, including internet failures, device problems, payment provider issues, telecommunications outages, malicious attacks or events beyond operational control.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Where a limitation is permitted, it applies only to the extent allowed by law. You remain responsible for your device, internet connection, account security and decisions about whether to gamble.

Complaints and applicable law

If you have a question, complaint or dispute, please use the contact or support channels displayed on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. You should not send passwords or unnecessary sensitive information.

These terms are intended to operate in accordance with the laws that apply to the services and your use of the website. Any dispute should first be raised through the available support process. If it cannot be resolved, it may be dealt with by a court or other authorised body with appropriate jurisdiction. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

These Terms & Conditions, together with the Privacy Policy, responsible gambling information, game rules and applicable promotional terms, describe the main conditions for using Velvet Spins Casino. Please keep a copy for your records and review the website regularly for updates.