Privacy Policy

Information we may collect

To operate an online casino service, we may need to collect and use information about players and visitors. The information collected depends on how you interact with Velvet Spins Casino, the services you use and the checks that apply to your account. We try to collect information that is relevant to those purposes and avoid asking for information that is not reasonably required.

In this article

Information we may collect How we use personal information Cookies and similar technologies Sharing, security and retention Your privacy choices and data rights

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, email address, username, account preferences and other details you provide. We may also keep records of your communications with customer support, including questions, requests, complaints and information supplied to help resolve an issue.

Identity and verification information

Online gambling services may need to confirm a player's identity, age, location or eligibility. For this purpose, we may handle verification documents and related information, such as identity document details, proof of address, information about the source or ownership of funds, and records of checks completed. These checks help protect players, prevent misuse of accounts and support responsible operation of the service.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, winnings, account balances and other account activity. Payment providers may process payment information on our behalf. Depending on the payment method and the provider involved, we may receive payment status, transaction references and limited payment details rather than complete payment credentials.

Device, usage and technical data

When you use the website, we may receive technical information such as your internet protocol address, browser type, device type, operating system, language settings, pages visited, approximate location, access times and information about how you interact with the website. This information can help us keep the service working, understand performance, identify unusual activity and improve the player experience.

How we use personal information

We use personal information for purposes connected with providing and administering the casino service. The purposes may include the following:

Creating, maintaining and managing player accounts.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, requests and complaints.
Completing identity, age, location, security and verification checks.
Detecting, investigating and preventing fraud, money laundering, account takeover, collusion, bonus abuse and other unlawful or unauthorised activity.
Monitoring account activity and website use to protect the service, players and payment processes.
Meeting applicable legal, regulatory, tax, financial crime, gambling and record-keeping obligations.
Sending service messages about accounts, transactions, security, changes to the website or important policy updates.
Understanding website performance and improving features, content, accessibility and security.
Sending marketing communications where permitted and where you have provided any consent required for that type of communication.

Some processing is necessary to provide the services you request. Other processing may be required to protect the service, meet legal obligations or support legitimate operational purposes. Where marketing consent is used, you can withdraw that consent as described in the section on your privacy choices. Withdrawing marketing consent does not affect messages that are necessary for account administration, transactions, security or legal compliance.

We may combine information collected from your account, transactions, communications, device and website activity where this is reasonably necessary for the purposes described in this Policy. We do not use personal information for purposes that are incompatible with those purposes without taking appropriate steps to address the change.

Cookies and similar technologies

Velvet Spins Casino may use cookies and similar technologies when you visit or use the website. A cookie is a small data file stored on your device by your browser. Cookies can help the website remember settings, keep an account session secure, support essential functions, measure performance and understand how visitors use different pages.

Some cookies may be necessary for the website to operate correctly. Other cookies may support analytics, personalisation, security monitoring or marketing activity, depending on the features in use. Information collected through cookies may include device identifiers, browser information, page activity, session details and preferences. Cookies do not automatically give us access to files stored on your device.

You can manage, block or delete cookies through your browser settings. Most browsers allow you to control cookies by changing privacy or security preferences. If you block essential cookies, some account or website functions may not work as intended. Your browser may also offer controls for clearing existing cookies and limiting tracking technologies.

The website may contain links or features provided by third parties. Those third parties may use their own technologies and privacy practices. We encourage you to review the relevant information before using an external service or following an external link.

Sharing, security and retention

We may share personal information where it is reasonably necessary to provide the service, complete a transaction, protect the website or meet an obligation. Recipients may include payment and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers, auditors and other service providers assisting with ordinary business operations.

Information may also be disclosed where required or permitted by applicable requirements, including to respond to a lawful request, protect the rights and safety of players or the service, investigate suspected unlawful activity, or support a legal claim. We do not share personal information for unrelated purposes without an appropriate basis.

Service providers may process information on our behalf and may be located in Australia or another country. Where personal information is handled by a provider, we take reasonable steps to select providers that are suitable for the relevant work and to require appropriate confidentiality and security measures. The protections that apply to information processed overseas can depend on the location and the service involved.

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No website, network or electronic transmission can be guaranteed to be completely secure, so players should also use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some records must be kept for a period required by law even after an account is closed. This can include account, identity, transaction, security and communication records. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. You may ask us to explain how your information is handled and may request action in relation to your information. We may need to verify your identity before completing a request so that we do not disclose or change information for the wrong person.

How to make a request

To exercise your privacy rights, contact support@velvetspinscasino.click. In your message, please explain what you are requesting and provide enough information for us to identify your account and understand the request. You may use this contact address to request access to your personal data, ask for incorrect or outdated data to be corrected, request deletion of your data, or withdraw consent to marketing.

Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
Correction: ask us to correct inaccurate, incomplete or outdated personal data.
Deletion: ask us to delete personal data where it is no longer needed or where deletion is otherwise available.
Marketing consent: withdraw consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where one is available.

These rights are not absolute. A request may be limited, refused or delayed where this is allowed or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or account administration purposes. Deleting information may also affect our ability to continue providing an account or service. If we cannot fully comply with a request, we will aim to explain the relevant reason.

Changes to this Policy

We may update this Privacy Policy when our services, technology, privacy practices or obligations change. The updated version will be made available on the website and will apply from the date shown in the updated version, unless another commencement date is stated. We encourage players to review this page from time to time so they understand how personal information is handled.

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