Betting Rules

You should check the selection, odds, stake, potential return and any other details shown on the bet slip before confirming your bet. A bet is only accepted when the website confirms acceptance. Adding an item to a bet slip, selecting a game or entering a stake does not by itself create a bet.

The operator may refuse, limit, suspend or cancel a bet where permitted by the applicable rules. This may occur if there is an obvious pricing, display or technical error, a communication failure, a market is suspended, a result has already been determined, a bet was placed after the relevant cut-off or an account is not eligible to participate. Where a bet is cancelled, the treatment of the stake and any related return will follow the specific product rules and Terms and Conditions.

• Do not assume that a bet has been accepted until a confirmation is displayed in your account or betting history.
• Do not rely on a screen, message or price that appears to contain an obvious error.
• If a page freezes or your connection is interrupted, check your betting history before trying to place the same bet again.
• Keep confirmation details and review your account records promptly.
• Once accepted, a bet generally cannot be changed unless the relevant product specifically allows a cancellation, cash-out or other amendment.

Displayed odds, lines, game information and potential returns may change before a bet is accepted. The applicable odds or terms are those confirmed at the time of acceptance. A potential return shown on screen is an estimate based on the displayed stake and terms; it may not include every condition that applies to a particular market or game.

Errors, outages and unusual activity

Technical faults, incorrect prices, duplicated bets, delayed information and other errors can affect betting services. If an obvious error occurs, the operator may correct or void the affected transaction in accordance with the relevant rules. This does not remove any rights you may have under applicable consumer or gambling law. You should stop using a feature that appears to be malfunctioning and check your account before continuing.

You must not exploit a fault, delay, vulnerability or pricing mistake. Attempts to interfere with the website, bypass security, automate activity without permission or manipulate a game or market may result in account restrictions and further action. If you notice a technical issue, use the support option available on the website and provide enough information for the matter to be reviewed.

Your account balance, betting history, transaction records and game history are important records of your activity. You should review them regularly and report any suspected error or unauthorised transaction as soon as possible through the available support channel. Keep copies of relevant confirmation messages, screenshots and transaction references where practical.

A balance or return may be subject to verification, payment processing checks, legal requirements and the conditions applying to the relevant product. A displayed balance is not a guarantee that a transaction is final if an obvious error, fraud, unauthorised use or technical issue is later identified. The operator may correct records where permitted by the applicable rules.

Raising a dispute

1. Check the game, market or promotion rules and compare them with the confirmation shown in your account.
2. Gather the relevant date, time, bet or game reference and a clear description of the issue. Do not include another person's private information.
3. Use the support option made available on the website to raise the matter.
4. Allow reasonable time for the information to be reviewed and provide any further details that may be requested.
5. If you remain dissatisfied, follow the complaint or escalation process described in the Terms and Conditions or on the website.

Disputes are considered using the account records, transaction data, published rules, available technical information and applicable law. You should raise a concern promptly, as information may not be retained indefinitely. Nothing in these Betting Rules is intended to exclude rights that cannot lawfully be excluded.

Responsible betting

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play, use only money you can afford to lose and take regular breaks. Never chase losses, borrow money to gamble or gamble when you are upset, tired or under the influence of alcohol or other substances.

• Set personal spending and time limits before starting.
• Use available deposit, loss, session or account restrictions where offered.
• Consider a temporary break or self-exclusion if gambling no longer feels enjoyable or controlled.
• Talk to someone you trust if gambling is affecting your finances, relationships, work or wellbeing.
• Seek independent gambling support in Australia if you are concerned about your gambling.

If you believe someone else has accessed your account, change your password where possible and contact the site's support service through the available website channel. You should also review recent bets and transactions. These Betting Rules are general information and do not replace the full Terms and Conditions or the specific rules displayed for a product, market or game.