Responsible Gaming

At Velvet Spins Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, making informed choices and keeping gambling within limits that suit your circumstances. Take time to read this information before playing and use the available tools to help maintain control.

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Gamble for entertainment

Casino games are games of chance. The outcome of a spin, hand or round cannot be predicted or controlled, and previous results do not influence future results. There is no guaranteed strategy, system or pattern that can ensure a win. You should only gamble with money you can afford to lose and never treat gambling as an alternative source of income.

In this article

Gamble for entertainment Use tools to stay in control Recognise the warning signs Support, privacy and account help

Before you play, decide how much time and money you are comfortable spending. Consider your regular expenses, savings goals and other financial commitments first. A gambling budget should come from spare entertainment money, not rent, household bills, loan repayments, essential expenses or money set aside for someone else. Once your planned budget is used, stop playing.

Gamble only when you are calm, alert and able to make clear decisions.
Set a spending limit before starting and avoid increasing it during a session.
Set a time limit and take regular breaks away from the screen.
Do not gamble to recover losses or change your mood.
Do not borrow money, use credit intended for essentials or sell belongings to fund gambling.
Never gamble while affected by alcohol, drugs, strong emotions or tiredness.
Keep gambling separate from important financial decisions and responsibilities.

You must meet the applicable legal age and other requirements before using an online gambling service in Australia. Do not allow another person to use your account, and take reasonable steps to prevent children or other unauthorised people from accessing gambling services. Account holders are responsible for keeping their login details private and reporting suspected unauthorised access through the support channels available on this website.

Use tools to stay in control

Safer gambling tools can help you plan your play and make limits easier to follow. Depending on the features available to you, these may include deposit, spending, loss or wagering limits, session reminders, time-outs, cooling-off periods and self-exclusion. These tools are designed to support your decisions; they do not remove the risks of gambling or guarantee that you will stay within a chosen budget.

Plan before you play

Choose a gambling budget for a defined period, such as a day, week or month.
Decide how long you will play and when you will take breaks.
Set limits before depositing or starting a game, where the relevant tools are available.
Use a lower limit if you are unsure what amount is appropriate.
Treat any winnings as part of the game rather than money that must be reinvested.
Stop when you reach your time or money limit, whether you are winning or losing.

Limits work best when they are realistic and based on your wider financial situation. Review them regularly, especially after a change in income, employment, relationships, health or living costs. If you find yourself repeatedly raising a limit, extending a session or cancelling a break, this may be a sign that gambling is becoming difficult to control. Consider taking a longer break or using self-exclusion rather than trying to manage the situation through larger limits.

Take a break or self-exclude

A time-out or cooling-off period can help you step away for a chosen period. Self-exclusion is a stronger measure that prevents or restricts access to gambling services for the period selected or required under the applicable process. If you request self-exclusion, do not create another account, use another person’s account or look for ways around the restriction. Contact the available support team if you need help understanding the options or applying a restriction.

Recognise the warning signs

Gambling can become harmful gradually. A person may not notice changes in their behaviour until gambling has affected their finances, relationships, work, study, health or general wellbeing. Warning signs can occur even when the person is sometimes winning, because the concern is the effect of gambling and the ability to remain in control, not simply the result of individual games.

Spending more time or money gambling than you originally intended.
Thinking about gambling frequently or feeling restless when not playing.
Chasing losses by gambling more or increasing stakes to try to win money back.
Feeling unable to stop, take a break or follow the limits you set.
Gambling with money needed for bills, food, transport or other essentials.
Borrowing money, using credit or hiding transactions to continue gambling.
Keeping gambling secret from family, friends or people who manage finances with you.
Missing work, study, appointments or social activities because of gambling.
Feeling anxious, guilty, irritable or low after gambling, but continuing anyway.
Using gambling to escape stress, loneliness, sadness or other difficult feelings.
Arguing with people close to you about the amount of time or money spent gambling.
Selling possessions or taking financial risks to fund further play.

One or more of these signs does not mean that you have a particular condition, but it is a reason to pause and review your gambling. Be honest about the amount of time and money involved. Check your account activity and bank records if necessary, and consider asking a trusted person to help you assess the situation. Acting early can make it easier to regain control.

If you are worried about your gambling

Stop playing and avoid making another deposit while you decide what to do next.
Use a time-out, cooling-off period or self-exclusion option.
Remove saved payment details and reduce access to funds used for gambling.
Tell someone you trust what is happening and ask for practical support.
Review bills and financial commitments before considering any further gambling.
Seek confidential advice from an appropriately qualified gambling support service in Australia.

Support, privacy and account help

You do not need to wait for a serious financial or personal problem before asking for help. Gambling support services can provide confidential information, counselling, practical guidance and referrals. A qualified professional can help you understand your gambling, create a plan, manage urges and address related concerns such as stress, debt, anxiety or relationship difficulties. Choose a service that is available in your state or territory and suitable for your circumstances.

If you are supporting a family member, partner or friend, try to speak calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional advice. Do not provide money to cover gambling losses or take responsibility for managing their gambling alone. If finances are shared, consider obtaining independent financial advice and protecting essential household funds.

Our support team can provide general information about safer gambling features, account restrictions and the process for requesting a break or self-exclusion through the channels shown on this website. We cannot guarantee that a person will win, recover losses or remain in control simply by using an account feature. If you ask for a restriction, follow the instructions provided and do not continue to gamble while the request is being processed.

Information about responsible gaming may involve personal or sensitive details. Share only the information needed to receive assistance and review the privacy information that applies to your account. Account verification and safety procedures may be used to protect customers and help prevent unauthorised access. Keep your account credentials secure, log out on shared devices and tell support if you believe someone else has accessed your account.

If gambling has contributed to an immediate risk to your safety or the safety of another person, stop gambling and seek urgent assistance from appropriate emergency or crisis services in Australia. For financial hardship, consider speaking with a qualified financial counsellor. For emotional or mental health concerns, contact a qualified health professional or an appropriate support service. In an emergency, use the relevant emergency assistance available where you are.

Responsible gaming is an ongoing choice. Set limits, take breaks, pay attention to how gambling affects you and ask for help early if your behaviour changes. Velvet Spins Casino encourages every player to keep gambling within safe, affordable boundaries and to use the available restrictions whenever they are needed.